FAQ's

General Questions

How do I contact customer service?

Our business hours are Monday - Friday  10:00 AM – 5:00 PM (EST)

We have a live chat system that is available periodically throughout the day during business hours. If an operator is not available, you can send us a message. Click on the “Live Chat” or “Contact Us” button on the right side of our website to access the system.

You can also email at: kanespub@outlook.com. Our customer service phone number: 813-643-1160

How long have you been in business?

We’ve been in business since 2001.

Is this site secure?

Yes, it is. We are very serious about securely processing your order and securing your sensitive information. In response, significant time and money have been invested to certify that our website is PCI DSS compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to ensure our shopping cart software is secure.

What is PCI DSS Compliance?

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. If you want to securely sell online and accept payments from Visa, MasterCard, American Express or Discover credit cards, your software and hosting has to be PCI compliant.

Order Related Questions


How long will it take to receive my order?

Our normal delivery time is 7-10 business days after you place your order.
For international orders the delivery time may take up to 3-4 weeks. 

How will I know when my order has shipped?

When your order ships you will receive a shipping confirmation email along with the tracking number.

Has my order shipped?

Click the “Log in” or "My Account" link at the top of our site to check your order status.

The status of my order is unfulfilled. What does that mean?

Unfulfilled simply means your order has not shipped yet. The status will change to fulfilled as soon as it ships.

We sent you an email and left a phone message but we haven't receive a response?

We receive a lot of emails and phone calls and our goal is to respond within 48 hours. So please be patient if you don't receive a same day response to your inquiry. Also, if you're an existing customer and you leave us a phone message we will most likely respond back to you via email. You may not receive a return phone call because email is much faster and efficient and most issues can be handled quickly and succinctly via email.

Can I pay with a check or money order?

Yes, you can place your order on the website and choose money order as the payment option. Then mail a check or money order to the address below. Make the payment to: Kanes Publications. If you mail in a check please be aware that it may take 5-7 business days for your check to clear. We can't ship your order until we receive your payment. We do not offer COD.

Kanes Publications
ItsABlackThang.com
P.O. Box 1206
Valrico, FL 33595

How do I change quantities or cancel an item in my order?

You will have to contact us in order to make a change or cancel an order that has already been placed. You can email us at: kanespub@outlook.com or you can call us at 813-643-1160.

How do I track my order?

Click the “Log in” or "My Account" link at the top of our site to track your order.

My order never arrived.

Click the “Log in” or "My Account" link at the top of our site to track your order status. You can check to see if your order has shipped already. If your order displays your Package Tracking Numbers, you can check the tracking numbers to confirm that your packages were delivered. If the package is showing delivered, please contact customer service.

An item is missing from my shipment.

Click the “Log in” or "My Account" link at the top of our site to track your order status. Check to make sure that all of the items in your order have shipped already. If you ordered multiple items they may ship separately. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

We make every effort to make sure all products are free of defects. But naturally there may be occasions when an items is defective or missing a part. If you receive a defective product you will need to review our return policy and initiate a return.

When will my backorder arrive?

Backordered items are those which our suppliers are sometimes unable to predict when they will have more in stock, but typically items are backordered for approximately 2-weeks. As soon as they arrive, we will be able to ship the items to you.

I received the wrong product.

If you feel you received the wrong product, please review our return policy and initiate a return.

Account Related Questions


How do I create an account?

Click the "Sign Up" link at the top of our site. You can create your account using your social media login such Facebook or Twitter. Or you can click on “Register Now” and create your account. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account" link at the top of our site to edit your account information.

I forgot my password.

Click the "Log in" link at the top of our site. Under the customer login box you'll see a link that says "Forgot your password?" Click the link and we will send you an email with your password.

Shipping & Billing Related Questions


How much are the shipping charges?

We use a shipping chart based on the amount of your order. The shipping amount is calculated and displayed prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you can check the shipping amount for the order.

Do you offer FREE shipping?

We offer free shipping on orders over $75 that are shipping to the United States (except Alaska and Hawaii). The free shipping does not apply to large bulk orders.

Do you ship to my country?

Please create an account by clicking the "Sign Up" link at the top of our site. During signup we will ask for your shipping address including your country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

How much is international shipping?

The international shipping amount is calculated and displayed prior to submitting your payment information. Simply add the items to your cart and proceed to the checkout page and enter your shipping information. Our system will calculate your shipping charges before you have to submit your payment.

What are my payment options?

We accept all major credit cards and Pay Pal.

What company name will appear on my credit card statement?

Kanes Publications will be the company name on your credit card statement.

Can I pay with a check or money order?

Yes, you can place your order on the website and choose money order as the payment option. Then mail a check or money order to the address below. Make the payment to: Kanes Publications. If you mail in a check please be aware that it may take 5-7 business days for your check to clear. We can't ship your order until we receive your payment. We do not offer COD.

Kanes Publications
ItsABlackThang.com
P.O. Box 1206

Valrico, FL 33595

 

 

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