Customer Service

Customer Service Contact Information

For questions or information, you can contact us using any of the following methods:

1. Submit a support ticket: Our customer support is driven by our automated support ticket system. The system enables us to log, track, and resolve customer support issues in a very effective and timely manner. It also allow us to file and retrieve the ticket information for future reference. Click on the image below to submit a support ticket or to track the status of an existing ticket. You can use the support ticket system for any issue you want to address.

2. Live Chat: We have a Live Chat feature that enables you to chat with a representative almost 24 hours a day. Click on the image at the top of any page to access our live chat system.

3. Email: You can also contact us via E-mail: blackinetshopping@gmail.com

4. Mail: Our Mailing address is: Kanes Publications, P.O. Box 1206, Valrico, FL 33595

5. Fax: Our Fax number is: 813-651-1190

How To Order

Order Online

1. Ordering online from It's A Black Thang.com is fast and easy. We accept all major credit card and debit cards and we also accept Pay Pal. Simply browse through our site and when you find an item you want to purchase, click the associated "Buy Me" button, and the item will be added to your shopping cart.

You can review and edit the products you’ve added to your cart by clicking on the "View/Edit Cart" button at the top of each page. Once you’ve finished shopping, click the "Check Out Register" button and fill out the order form.

Order by Phone

We highly suggest placing your order online because it processes faster and is much more efficient. However if need to place your order via phone you can call us at 813-643-1160.

Order by Mail

1. Click Here to print our mail-order form (or you can write your order on a sheet of paper.)

2. Browse through our website and click the "Buy Me" buttons beneath the items you want to order. When you finish shopping write the item numbers and descriptions on the order form. Scroll down to view the shipping chart and enter the shipping cost on the form. (The chart is also on the form.)

3. Total up your order and mail to:

Kanes Publications
P.O. Box 1206
Valrico, FL 33595

4. Make checks or money orders payable to Kanes Publications.

(note: All checks take about 10 working days to clear and your order will not ship until your check clears. Your check may clear your bank within a few days but it still takes up to 10-days for the funds to be deposited into our account. Orders paid by money order will ship in accordance with our normal shipping policy.)

5. If you order by mail with your credit card, be sure and sign the order form.

Order By Fax

To order by fax use the same instructions for ordering by mail except enter your credit card information on the order form and sign the form. Then fax it to us at 813-651-1190.

Order By Purchase Order

To order by purchase order follow the instructions below:

1. Browse through our website and click the "Buy Me" buttons beneath the items you want to order and enter the item numbers and descriptions on your official purchase order form. Scroll down to view the shipping chart for the shipping charges.

2. Total up your order and FAX to 813-651-1190 or mail to:

Kanes Publications
P.O. Box 1206
Valrico, FL 33595

If you mail your purchase order, you can either include the payment or we can invoice you.

Shipping Information

We use the U.S. Postal Service Priority Mail for most of our shipping. The delivery time for most orders is about 7-10 business days. We base our shipping charges on the amount of the order. This is one of the industry standard methods for estimating shipping charges. The scale below is the one we use:

Order Amount Shipping Amount

Orders up to $7.95 $5.00

$7.96 to $19.99 $6.50

$20 to $28 $7.50

$28.01 to $49.94 $10.50

$49.95 to $74 $12.50

$74.01 to $100 $13.50

$100.01 to $150 $16.50

$150.01 to $200 $19.50

$200.01 to $250 $22.50

$250.01 to $300 $25.50

$300.01 to $350 $28.50

$350.01 to $400 $31.50

$400.01 to $500 $34.50

$500.01 to $750 $38

$750.01 to $1000 $41

$1000.01 to $1500 $55

$1500.01 to $2000 $65

$2000.01 to $2500 $75

$2500.01 to $3000 $85

If you need express shipping, submit a support ticket or send us an email and we will make sure the items you ordered are in stock and calculate the extra shipping charge.

Overseas Shipping:

1. The shipping cost on overseas orders will be higher. After you finish shopping and enter your overseas address, the system will calculate your shipping costs before you have to pay.

2. Delivery times for overseas (including Canada) orders can take up to 3-4 weeks. We have no control over the procedures used by customs officials and the other agencies that handle overseas mail. Many of those procedures slow down the process. APO and FPO orders are not considered overseas and will use the shipping chart above.

How To Return A Product

If you need to return an item, you can submit a support ticket or send us an email and explain the situation. We will review your request and assign you a Returned Merchandise Authorization (RMA) number so you can return the product for a refund or exchange. (note: The product must be in like-new condition and shipped in the original packing material or something very similar and secure. For software purchases, we only accept returns on unopened discs. On defective software discs we will replace the defective disc with another disc.
Key elements of our return policy:

1. You must contact us and get a RMA number. Please do not simply return the items on your own. We have specific policies with regard to shipping standards and insurance that you must adhere to.

2. The product must be in like-new condition and shipped in the original packing material.

3. For software purchases, we only accept returns on unopened discs. On defective software discs we will replace the defective disc with another disc.

4. Your refund will be for the purchase price only, no refunds on shipping.

5. A 15% restocking fee may be accessed against the purchase price.

6. We cannot accept returns after 30-days.

Items that are returned to us due to postal problems

1. If your package is returned to us because you did not pick it up from the post office, or if you did not use a valid address, you will have to pay the shipping charges for us to re-ship it.

2. If you do not want to pay the charges for re-shipment or if you no longer want the order, we will refund the purchase price of the order. We will not refund the shipping charges and you will be charged a 15% restocking fee.

Privacy Statement

At It's A Black Thang.com we know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting It's A Black Thang.com, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does It's A Black Thang.com Gather?

Information you give us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, improving our on-line store, and communicating with you.
Information from Other Sources: We might receive information about you from other sources and add it to our account information

Does It's A Black Thang.com Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries It's A Black Thang.com controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Affiliated Businesses We Do Not Control: We work closely with our affiliated businesses. In some cases, these businesses operate stores at It's A Black Thang.com or sell offerings to you at It's A Black Thang.com. In other cases, we operate stores, provide services, or sell product lines jointly with these businesses.
Agents: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Promotional Offers: Sometimes we send offers to selected groups of It's A Black Thang.com customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please let us know.
Protection of It's A Black Thang.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; or protect the rights, property, or safety of It's A Black Thang.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase.
If you do not want to receive e-mail or other mail from us, please let us know.

Children

It's A Black Thang.com does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use It's A Black Thang.com only with the involvement of a parent or guardian.

Notices and Revisions

If you choose to visit It's A Black Thang.com, your visit and any dispute over privacy is subject to this Notice including limitations on damages, arbitration of disputes, and application of the law of the state of Florida. If you have any concern about privacy at It's A Black Thang.com, please contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.